Deputy Vice Chancellor – Shared Services

Role OverviewThe Deputy Vice Chancellor Shared Services is a senior executive responsible for leading and managing all centralised support functions across the organisation. The role ensures that shared services operate as an integrated, efficient, scalable and service-oriented business unit that enables the institution to focus on its core strategic and operational priorities. The postholder provides strategic direction, operational excellence and leadership to a range of services that support organisational effectiveness and growth.Key ResponsibilitiesProvide overall strategic leadership and operational oversight for all shared services functions including Human Capital, Finance, Procurement, Marketing & Communications, Facilities, Health Safety & Environment and other central services.Develop and sustain a unified Shared Services operating model that promotes efficiency, consistency, accountability and superior customer service.Align shared services strategy with the organisations mission, goals and strategic plans.Establish, monitor and report on service standards, performance indicators, service level agreements (SLAs) and key performance metrics to drive continuous improvement and operational transparency.Lead process optimisation, digital transformation and service innovation initiatives across shared services to modernise operations and improve outcomes.Ensure compliance with applicable laws, regulatory requirements, governance frameworks and industry standards.Oversee budgeting, financial management, cost optimisation, procurement policy and resource planning within shared services.Provide strategic direction for institutional communications, branding and stakeholder engagement across operational units.Oversee facilities planning, maintenance and HSE compliance to ensure safe and functional environments.Build, mentor and lead a high‑performing leadership team that fosters collaboration, accountability and a customer‑centric culture.Strengthen relationships with internal and external stakeholders including government authorities, vendors, partners and regulatory bodies.Advise executive leadership on performance risks, investments, workforce requirements and opportunities for improvement.Qualifications & ExperienceMasters degree in Business Administration, Public Administration, Management, Finance, Operations or a related field; relevant executive leadership certifications are advantageous (e.g. project management, executive leadership, operations management).Minimum of 12–15 years of progressive leadership experience with significant responsibility for shared services, corporate services, enterprise operations or large‑scale organisational support functions.Demonstrated success in leading and transforming multi‑department operations with measurable improvements in efficiency, service delivery and customer satisfaction.Proven track record in developing and implementing integrated service delivery models.Experience managing complex budgets, procurement operations and financial oversight at executive level.Strong experience in change management, operational excellence, performance measurement and continuous improvement.Experience working at executive leadership level in education, government, corporate or multi‑site environments is desirable.Skills & CompetenciesStrategic planning and organisational alignment.Operational leadership and service delivery excellence.Change leadership and transformation management.Budgeting, financial oversight and resource optimisation.Strong stakeholder influence and executive communication skills.Data‑driven decision‑making and performance management.High emotional intelligence, integrity and professional judgment.Ability to foster a collaborative high‑performance culture.#J-18808-Ljbffr