Deputy Vice Chancellor – Shared Services

Role OverviewThe Deputy Vice Chancellor Shared Services is a senior executive responsible for leading and managing all centralised support functions across the organisation. The role ensures that shared services operate as an integrated efficient scalable and service-oriented business unit that enables the institution to focus on its core strategic and operational priorities. The postholder provides strategic direction operational excellence and leadership to a range of services that support organisational effectiveness and growth.Key ResponsibilitiesProvide overall strategic leadership and operational oversight for all shared services functions including Human Capital Finance Procurement Marketing & Communications Facilities Health Safety & Environment and other central servicesDevelop and sustain a unified Shared Services operating model that promotes efficiency consistency accountability and superior customer serviceAlign shared services strategy with the organisations mission goals and strategic plansEstablish monitor and report on service standards performance indicators service level agreements (SLAs) and key performance metrics to drive continuous improvement and operational transparencyLead process optimisation digital transformation and service innovation initiatives across shared services to modernise operations and improve outcomesEnsure compliance with applicable laws regulatory requirements governance frameworks and industry standardsOversee budgeting financial management cost optimisation procurement policy and resource planning within shared servicesProvide strategic direction for institutional communications branding and stakeholder engagement across operational unitsOversee facilities planning maintenance and HSE compliance to ensure safe and functional environmentsBuild mentor and lead a high-performing leadership team that fosters collaboration accountability and a customer-centric cultureStrengthen relationships with internal and external stakeholders including government authorities vendors partners and regulatory bodiesAdvise executive leadership on performance risks investments workforce requirements and opportunities for improvementRequirementsQualifications & ExperienceMasters degree in Business Administration Public Administration Management Finance Operations or a related field; relevant executive leadership certifications are advantageous (e.g. project management executive leadership operations management)Minimum of 1215 years of progressive leadership experience with significant responsibility for shared services corporate services enterprise operations or large-scale organisational support functionsDemonstrated success in leading and transforming multi-department operations with measurable improvements in efficiency service delivery and customer satisfactionProven track record in developing and implementing integrated service delivery modelsExperience managing complex budgets procurement operations and financial oversight at executive levelStrong experience in change management operational excellence performance measurement and continuous improvementExperience working at executive leadership level in education government corporate or multi-site environments is desirableSkills & CompetenciesStrategic planning and organisational alignmentOperational leadership and service delivery excellenceChange leadership and transformation managementBudgeting financial oversight and resource optimisationStrong stakeholder influence and executive communication skillsData-driven decision-making and performance managementHigh emotional intelligence integrity and professional judgmentAbility to foster a collaborative high-performance culture Key Skills Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics Employment Type : Full Time Experience: years Vacancy: 1