Delivery Ops Liaison — Real-Time Tracking & Rescue

Transportation Representative, SWA- Ops Delivery ExperienceThe Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellenceKey job responsibilities• Monitor and enhance delivery performance through active coordination with stations and shippers• Manage real-time tracking of pending deliveries and implement rescue operations as needed• Execute standard operational tasks based on shipper requests following established SOPs• Facilitate clear communication channels between multiple stakeholders• Generate and distribute regular performance reports• Handle escalations through appropriate channels• Identify trends and propose process improvements• Maintain performance metrics at or above target levelsA day in the lifeDaily Operations• Monitor real-time tracking IDs for pending deliveries• Coordinate with stations for shipment rescue operations• Collect and communicate station feedback to shippers• Process shipper requests for specific tracking IDs• Generate and share performance reports• Handle time-sensitive escalationsBasic Qualifications- - Bachelor's degree in operations, supply chain or logistics- - Experience communicating to senior management and customers verbally and in writing- - Graduate or Post graduate.Preferred Qualifications- Are enrolled in or have completed a Bachelor's degree in supply chain management, operations, engineering, analytics or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: March 26, 2026 (Updated about 6 hours ago)Posted: December 16, 2025 (Updated about 7 hours ago)Posted: December 16, 2025 (Updated about 10 hours ago)Posted: December 16, 2025 (Updated about 10 hours ago)Posted: March 25, 2026 (Updated 1 day ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr