Delivery Manager

OverviewThe Delivery Manager is responsible for ensuring the team embraces Agile values and principles, and follows the processes and practices the team has collectively agreed. They lead from a position of influence, not command and control, and ensure that the team is free of obstacles and distractions so they can focus on their work. The Delivery Manager is a Scrum expert and coaches the team if they are new to Agile, or provides more mature teams with ongoing guidance to transition from doing Agile to being Agile. Will have overview on the delivery of work for the Service team within scope and timelines.Coordinate with other Scrum teams across service lines as relevant to ensure organized and timely delivery of cross functional deliverable items on Digital channels that include Internet, Mobile, SMS, Wearable banking platforms.ResponsibilitiesGeneric AccountabilityFacilitate Agile ceremonies as a servant leader to newly formed Service teamSupport the team in maximising their full potential without coercion, assigning, or dictating who does the work or how it is carried outIdentify impediments, resolve conflicts and remove obstacles that occurCoach the team on how to use the Agile framework, and guide them to greater Agile maturity (being Agile vs doing Agile)Help build a productive environment where team members feel a collective responsibility, and are able to voice opinions and concernsPartner with Product Owner and Service Owners to handle backlog and new requestsEnsure deliverables meet acceptance criteria and quality standardsBe the point of contact for the team and effectively manage business expectations in collaboration with the Product OwnerWhere there are interdependencies, communicate and co-ordinate with other Scrum Masters to orchestrate technical collaboration between teamsMonitor value delivered by the team, and facilitate team retrospectives to identify ways to optimize value creation for business users and customersResponsible for the delivery of the features / initiatives for their Service Team. They make sure that requirements are on the backlog, are prioritized and worked upon for timely implementation.Maintaining / tracking the program schedule and ensure timely reporting /escalationMaintaining / tracking / reporting the project risks / issues / change register for avoiding any impact on the program deliveryEnsure adherence to IT policies and procedures throughout the program execution cycleSpecific AccountabilityValue focused motivation and servant leadershipTeam facilitation and deliveryAgile coaching and team developmentBusiness relationship and expectations managementSuccessful continuous delivery quality and cadence of the teamQualifications & ExperienceBachelors degree in related discipline.Project Management Professional (PMP)/Scrum Master certification is mandatory.14+ years of experience in the Banking/Fintech/IT sector with at-least 4 years of exposure to Mobile & Internet banking projects / programs.Should have considerable knowledge regarding Project management methodologies (traditional & agile), good acquaintance to Project management tools and Mobile App release mechanisms.Deep expertise in Scrum, with exposure to one or more scaling frameworks. Certification as a Scrum Master (CSM / PSM / SSM / PMI-ACP) & AWS cloud ( Cloud practinioner/Developer/etc) is preferred.Strong influencer and a good communicator.Understanding of software development life cycle.Knowledge of banking products, digital channels (especially Mobile and Internet Banking) and servicesStrong technical background to work with multiple teams across the bank and should be able to understand the application architecture.Good understnaind of the infra connectivities and third party integrations.Experience of working in fast paced, challenging environment.Ensure stakeholder management, clear communication and timely reportingGood understanding to the technical application security, compliance and audit requirements. Hands-on experience in implementing complex projects/programs.Experience in coaching and coordinating agile delivery squads to deliver solutions as efficiently as possibleExperience in supporting the product owner in backlog refinement to a level which is acceptable for the team to estimate and deliverAbility to plan 2 steps ahead of the team and surface hidden risksAbility to work with business stakeholders to ensure requirements are delivered and to ensure customer satisfactionHands on experience as Project Manager - Ability to manage more than one project at a time.Ability to prepare the Business case, project estimates, cost templates and monitoring throughout the project lifecycle by taking support from relevant stakeholders wherever needed.Resolve any challenges on projects to enable the teams to deliver on timeProvides report on status of the project under execution, challenges, risk and mitigation planGood knowledge regarding monitoring of production release of multiple Mobile/Internet