CX Strategy & Ops Lead - Cancellations & Growth

A leading Qatari Super App seeks a Customer Experience Strategy & Operations Analyst to enhance customer journeys and resolve challenges. This role involves analyzing trends, collaborating across teams, and driving initiatives for operational excellence. The ideal candidate possesses strong analytical skills, 3-5 years of relevant experience, and a customer-first mindset. A dynamic and collaborative environment allows you to contribute to meaningful projects that impact customer satisfaction and engagement.