I
Customer Ticket Handling Executive- VoC Operations
IndiaMART
Noida, India₹30,000–₹90,000/mo≈ AED 1.3K-4.0K/moToday
IndiaOperationsFull Time
Job Description
*Role & responsibilities** Manage day-to-day customer tickets across channels and ensure timely resolution as per SLAs. Monitor ticket volumes, backlog, aging and escalations. Analyze ticket trends and compile Voice of Customer (VoC) insights. Prepare periodic dashboards and highlight recurring
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