Customer Support Team Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Team Lead in United Arab Emirates.In this role, you will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction. You will oversee daily operations, ensure performance targets are met, and foster a culture of continuous improvement and accountability. Working in a fast-paced and collaborative environment, you’ll use data and feedback to optimize processes and enhance the customer experience. This position combines leadership, operational oversight, and strategic thinking, offering the opportunity to make a direct impact on customer retention and team development. It’s an ideal role for someone who is people-oriented, analytical, and passionate about delivering excellence in customer support.Accountabilities:Oversee the day-to-day operations of the customer support team, ensuring consistent service quality and strong customer satisfactionProvide guidance, mentorship, and ongoing support to team members to help them perform at their bestMonitor team attendance and scheduling to ensure adequate coverage and operational efficiencyConduct regular one-on-one coaching sessions to develop skills, address challenges, and improve overall performanceTrack and evaluate agent productivity and efficiency on a daily, weekly, and monthly basisAnalyze customer feedback, support metrics, and trends to identify improvement opportunities and implement effective solutionsReview and approve leave requests while maintaining team balance and service continuityCollaborate with internal stakeholders to improve workflows, processes, and the overall customer experienceSupport additional operational and leadership tasks as needed to achieve team and business objectivesRequirements:Proven experience in a customer support role, with prior experience in a team lead or supervisory positionStrong leadership and people management skills, with the ability to motivate and develop remote teamsExcellent communication skills, both written and verbal, with a customer‑centric mindsetAbility to analyze data, track performance metrics, and translate insights into actionable improvementsExperience with customer support tools, ticketing systems, and performance monitoring platformsStrong organizational and time management skills, with the ability to handle multiple prioritiesProblem‑solving mindset with a proactive approach to addressing challengesComfortable working in a fast‑paced, remote environment with evolving prioritiesHigh level of accountability, adaptability, and attention to detailBenefits:Fully remote work environment with the flexibility to work from anywhereHome office allowance and choice of equipment (MacBook or Windows‑based workstation)Health and wellness budget to support your well‑beingGenerous paid time off with 25+ working days of holidaysPaid volunteering days to support community engagement and personal growthAccess to online training and professional development resourcesCareer advancement opportunities based on performance and contributionsAnnual achievement bonus linked to company successExclusive access to company productsInclusive and collaborative work culture with regular virtual team activitiesAdditional perks and recognition programs to reward your contributionsWhy Apply Through Jobgether?We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1#J-18808-Ljbffr