Customer Support Specialist / Customer Success Specialist

Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment servicesClient Support Specialist (Arabic & English Speaker)Join our team and support clients in a fast‑paced, dynamic investment environment.ResponsibilitiesHandle incoming inquiries from existing clients via phone, email, and the client portalAssist the sales team with technical questions related to their clientsCoordinate with internal departments to resolve client‑related issues efficientlyRequirementsFluency in Arabic and English (written and spoken)Experience & SkillsMinimum of 1 year of experience working with clients (call centre or customer support experience is a plus)Experience in the investment field and/or personal trading in the stock market is a strong advantageFast learner with strong problem‑solving skillsAble to multitask and remain calm under pressureComfortable managing a high volume of inquiriesStrong written and verbal communication abilitiesProactive, responsible, and results‑orientedConfident in following up and asking for clarification when neededCommitted to completing tasks accurately and on timeWhy Join FBGM?Be part of a growing, international financial services groupDynamic work culture with strong executive exposureOpportunities to join an expanding team across a developing regional network#J-18808-Ljbffr