Customer Support Specialist / Customer Success Specialist

<div><p>Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.</p><p>The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment services</p><h3>Client Support Specialist (Arabic&English Speaker)</h3><p>Join our team and support clients in a fast‑paced, dynamic investment environment.</p><h3>Responsibilities</h3><ul><li>Handle incoming inquiries from existing clients via phone, email, and the client portal</li><li>Assist the sales team with technical questions related to their clients</li><li>Coordinate with internal departments to resolve client‑related issues efficiently</li></ul><h3>Requirements</h3><ul><li>Fluency in Arabic and English (written and spoken)</li></ul><h3>Experience&Skills</h3><ul><li>Minimum of 1 year of experience working with clients (call centre or customer support experience is a plus)</li><li>Experience in the investment field and/or personal trading in the stock market is a strong advantage</li><li>Fast learner with strong problem‑solving skills</li><li>Able to multitask and remain calm under pressure</li><li>Comfortable managing a high volume of inquiries</li><li>Strong written and verbal communication abilities</li><li>Proactive, responsible, and results‑oriented</li><li>Confident in following up and asking for clarification when needed</li><li>Committed to completing tasks accurately and on time</li></ul><h3>Why Join FBGM?</h3><ul><li>Be part of a growing, international financial services group</li><li>Dynamic work culture with strong executive exposure</li><li>Opportunities to join an expanding team across a developing regional network</li></ul></div>#J-18808-Ljbffr