Customer Support Specialist

Role: Customer Support SpecialistLocation: BR-Al Barsha Branch, DubaiRole PurposeTo assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.Key Accountabilities of the roleThese are the main responsibilities of this roleResponsibilitiesMaintaining a high level of service attitude towards customers.Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.Handling general walk‑in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.General administrative work which may include preparation of memos, customer letters, filing etc.,Delivery of cheque books and ATM cards to customersHandling and delivering captured card issues on account of customersDelivery of covered cards to customersDelivery of returned cheques to customersPerform any other responsibilities entrusted by Branch management from time to time.Specialist skills / Technical knowledge required for this roleKnowledge of ADIB’s Retail & institutional Banking products & servicesKnowledge of ADIB’s Operational Policies & ProceduresKnowledge of UAE banking practices, regulations & risksThorough Knowledge of all the Regulations issued by Central Bank of UAEFair knowledge of service standardsKnowledge of Cross SalesComputer skillsLegal NoticeThis position is for UAE Nationals only.#J-18808-Ljbffr