Customer Support Representative

ABOUT THE JOBPosition Title: Customer Support RepresentativeLocation: Riyadh – Head OfficeType: 12 Months Contract (Extendable)Saudi Nationals only. Immediate joiners are encouraged to apply.ABOUT THE CLIENTOur client is a leading organization within the logistics and supply chain sector in the Kingdom of Saudi Arabia, recognized for its strong operational capabilities and commitment to delivering exceptional customer experiences. They offer a dynamic and fast-paced environment focused on service excellence and continuous growth.ABOUT THE ROLE / ROLE OVERVIEWAn exciting opportunity where multiple Customer Support Representative positions are available within a dynamic customer experience team. This role plays a critical part in enhancing customer satisfaction by managing customer inquiries through chat across electronic and social media channels. It is an excellent opportunity for fresh graduates seeking to build their career in customer service within a structured and professional environment.KEY RESPONSIBILITIESManage customer inquiries via chat across electronic and social media platformsProvide accurate, timely, and professional responses to customersResolve complaints efficiently while maintaining high service standardsEscalate complex issues to relevant departments when requiredMaintain detailed and accurate records of customer interactionsEnsure adherence to company policies and service level agreementsREQUIREMENTSEducation / QualificationHigh School, Diploma, or Bachelor’s DegreeExperienceFresh graduates are welcome to applyRelevant knowledge, training, or prior experience in customer service is an added advantageSkills & AttributesBilingual proficiency in Arabic and EnglishGood typing speed and computer literacyStrong communication and interpersonal skillsAbility to work in a fast-paced environmentFlexible to work in shiftsCustomer-focused mindset with strong problem-solving ability#J-18808-Ljbffr