Customer Success Representative

At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are our expertise in Innovative Medicine and MedTech. We are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more atJob FunctionJob Function: Sales EnablementJob Sub FunctionJob Sub Function: Customer Success ManagementJob CategoryJob Category: Business Enablement/SupportAll Job Posting LocationsAll Job Posting Locations: Dubai United Arab EmiratesJob DescriptionRole Title: Customer Success RepresentativeRole Type: Full-TimeLocation: Dubai UAEKey ResponsibilitiesAttend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson & Johnson Surgery portfolioEnsure the safe and effective application of the latest technologies introduced to the Key account.Troubleshoot product-related issues and ensure adherence to best surgical practices.Conduct workshops in-service trainings and clinical education sessions for surgical and nursing teams.Support hospital staff competency development for new and existing wound closure technologies.Participate in professional conferences product launches and training programs.Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.Assist in the introduction of new technologies and support post-launch clinical follow-up.Develop and maintain strong long-term relationships with key surgeons, nurses and hospital administrators.Uphold Johnson & Johnsons Credo values and comply with all internal policies and local regulations.Maintain high standards of professionalism and ethical conduct in all interactions.RequirementsMinimum Bachelors degree in Health Care/Medical Technology/Customer Behavior or similar.A recent graduate with internship experience.Professional written and spoken fluency in Arabic & English is essential.Professional written and spoken fluency in Spanish is a plus.Knowledge of surgical procedures wound management and sterile technique.Ability to engage confidently with surgeons and/or staff in high-pressure environments.Strong teamwork problem-solving and organizational skills.Required SkillsPreferred SkillsAccountability Analytical Reasoning Customer Acquisition Strategy Customer Centricity Customer Effort Score Customer Intelligence Customer Journey Mapping Customer Knowledge Customer Retentions Customer Success Management (CSM) Data Reporting Data Savvy Process Oriented Sales Enablement Sales Support Service Excellence VersatilityRequired ExperienceUnclear Seniority#J-18808-Ljbffr