Customer Success Manager

Contract: Full-time – Permanent | Start under a Service Agreement / Independent contractLanguages: English — understanding French is a plus.Reporting to: COO & FoundersExperience required: 3 to 5 years minimum in Customer Success, Account Management or Operations, ideally within a fast-growing startup/scale-up or an international environment.RoleAs Customer Success Manager at Prime Circle Group, you will own the entire client experience after the sale — from onboarding to process. You'll play a central and highly trusted role between the Sales, Ops, and Client teams, ensuring that every client receives exactly what was sold, that processes run smoothly, and that relationships are built to last.This is not a support role. It's a high-ownership position for someone who is proactive by nature, obsessed with follow-through, and able to manage complex client situations across multiple products and markets simultaneously. You'll work directly with the founders, handle sensitive client relationships with full professionalism, and make sure nothing falls through the cracks — ever.Core Responsibilities1. Delivery & OnboardingEnsure all sold products are properly delivered (LLC, banking, PSP, Amex, etc.)Supervise the full onboarding process for each clientIdentify and unblock process bottlenecks before they impact the client experience2. Client Follow-up & AdoptionMaintain regular contact with the most important active clientsRespond to client questions or coordinate answers with internal teamsEnsure clients fully understand how to use our services and structuresIdentify clients at risk of churn and implement corrective actions proactivelyCheck all conversations on Telegram & WhatsApp to be sure everything is updatedTrack and manage all contract renewals (banking, structuring, services)Anticipate renewals several weeks in advance — never reactivelyMonitor satisfaction and put in place concrete improvement actions4. CRM & Data ManagementKeep the CRM clean, up to date, and consistent at all timesProduce regular data analyses on client needs, churn trends, and key patterns5. Reporting & Internal CoordinationAct as the central source of truth on client health across the groupDeliver a clear weekly Customer Success report to leadershipEscalate client issues to the right teams with context and urgency6. Strategic ResponsibilitiesVoice of the Customer — Collect and relay client feedback, product issues, and new demands. The CSM is the group's best source of product insight.Documentation & Knowledge — Build and maintain client FAQs, onboarding process guides, and usage documentation to reduce support load.Problem Prevention — Act before the client is unhappy: flag delays in advance, clarify next steps, and manage expectations at every stage.Profile3–5 years minimum in Customer Success, Account Management, or Operations, ideally within a fast-scaling startup or international business environmentProven track record in managing complex client relationships across multiple products or servicesCRM proficiency: Pipedrive, or equivalent (clean data is non-negotiable)Analytical mindset: comfortable with data, churn tracking, and reportingExtremely organized, rigorous, and proactive — you structure your own workload and deliver without being chasedFull professional fluency in English — French is a plus.What We OfferA high-ownership role at the core of a fast-growing international groupDirect collaboration with founders and leadership on a daily basisA flexible, remote-friendly working culture (Dubai presence is a strong plus)$2500 - $3000 per month, depending on experience and level of responsibility.The opportunity to build and shape the entire client success function across multiple products and marketsInterested? Apply now or reach out directly. We're looking for rigorous, client-obsessed operators who take full ownership and deliver every time.#J-18808-Ljbffr