Customer Success Manager - Emirates

Why Join Us?We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post‑sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long‑term customer relationship and retention.Check Point’s mission is to provide industry‑leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting‑edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.Key ResponsibilitiesAccelerate the customer’s value realization of Check Point’s products & servicesProviding top‑notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirementsDevelop and nurture relationships with key customer decision makers (Exec and Engineering)Establish and execute upon clear retention goals and process milestonesAssist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and servicesIdentify new opportunities to upsell/cross‑sell services and promoting value through customer experienceWork with implementation partners on strategic accounts and opportunitiesLead customer‑facing account management strategy and planning sessions (QBRs, cadence calls, etc.)Detailed understanding of the different contracts to ensure agreement fulfillmentCrisis managementQualificationsA customer‑first approach5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre‑Sales/Professional Services/Sales/Technical ServicesFluent English and excellent communication skills and ability to foster positive business relationshipsStrong technical skills and orientationExperience analyzing and optimizing the existing processes in the Customer Success departmentHighly organized and able to multi‑taskSelf‑driven and proactive naturePatient and active listenerAbility to work independently in a high‑velocity environmentWillingness to travel abroad from time to timeWhat will you get in return?Exposure to exciting and award‑winning technologies in the Cyber Security industryOpportunity to fulfill your potential by rolling out creative ideas and projectsWork with and build a long‑lasting relationship with a team of brilliant peopleWe’re committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote‑friendly, and fast‑paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.About the companyCheck Point Software#J-18808-Ljbffr