Customer Success Manager

C.H. Robinson is looking for a Customer Success Manager to join our Robinson Managed Solutions (RMS) 4PL division in Dubai.In this role, you’ll take ownership of one of our key global accounts, driving growth, strengthening the partnership, and ensuring our customer gains maximum value from our technology, expertise, and service offering. You’ll be the strategic connection between the customer and CHR, helping shape solutions, expand our impact, and ensure long‑term success.As the primary point of accountability, you will build strong, trust‑based relationships, influence executive‑level stakeholders, and lead initiatives that create measurable value. Your ability to align vision, anticipate needs, and advocate for the customer will be central to the success of this partnership.If this sounds like the challenge you’re looking for, we’d love to meet you. Join us and make a global impact!ResponsibilitiesThe duties and responsibilities of this position consists of, but are not limited to, the following:Manage full P&L for a major global account (~$1.5M+ in Net Revenue annually)Oversee financial performance, including expenses and revenue forecasting.Allocate resources effectively and design supply chain solutions based on customer needs.Champion the enterprise technical and operational capabilities to customer goals and requirementsDevelop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visionsAlign internal and external business functions across all global regions to support long term strategic planLead initiatives and manage projects to support customer value propositionBuild trusted relationships with executive level customer contacts and serve as an escalation pointUnderstand industry and market trends and apply to customer strategy and business reviewsProvide guidance and mentoring to the Service Delivery teamsFoster collaboration, continuous improvement, and a growth mindset.Required QualificationsMinimum 2 years of similar experience within logistics or supply chain environment.Strong communication skills in EnglishAbility to travel up to 25% (domestically and internationally)Preferred QualificationsBachelor’s degree from accredited college or universityAdvanced proficiency in Microsoft Office Suite of programsKnowledge of Supply Chain and/or Logistics industryPresentation experience with internal and external key decision makersDemonstrated experience in consultative and strategic salesAbility and desire to work in a fast‑paced environmentStrong negotiation and conflict resolution skillsDemonstrates skill of managing internal and external customer expectationsProven ability to build, lead, and foster a team‑oriented environmentValues a diverse and inclusive work environmentWhat We OfferEmployer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidateMeaningful opportunities for advancement within a dynamic, fast‑paced global organization.A collaborative, inclusive, and forward‑thinking work environment that values innovation and strategic insight.A multicultural setting offering the chance to strengthen and expand your language capabilities.Structured professional development, supported by access to comprehensive training platforms and learning resources.Your Health, Wealth, and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including:Employee Insurance BenefitsVariable Pay based on positionHybrid Work Model with Flexi HoursPaid time off to manage work‑life balancePaid Maternity & Paternity LeavesPaid Public HolidaysReward & Recognition ProgramSpecial Mobility AssistanceEmployee Wellness InitiativesPlus a broad range of career development, networking, and team‑building opportunitiesEqual OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.#J-18808-Ljbffr