Customer Success Management Specialist (Remote)

Job DescriptionThe Customer Success Management Specialist plays a key role in nurturing and expanding customer relationships post‑sale, ensuring clients fully adopt and realize the value of our solutions. This role focuses on building strong partnerships, driving renewals, and identifying growth opportunities through close collaboration with Sales and cross‑functional teams.CSM Specialists are responsible for developing and executing Customer Success Plans, monitoring customer health, and proactively addressing challenges to maximize long‑term customer value and business impact.What You’ll DoCustomer Alignment & Success PlanningParticipate in internal handover sessions to understand customer context and account strategyCo‑create Customer Success Plans with key stakeholders, defining KPIs, success metrics, and tracking approachesSet clear expectations around engagement models and stakeholder collaborationAdoption & Value RealizationDrive early adoption and effective use of solutions following implementationAlign on onboarding and deployment strategies to accelerate time‑to‑valueProvide best practices and strategic guidance to help customers achieve measurable outcomesCustomer Health ManagementMonitor customer health and usage data to proactively identify risks and opportunitiesLead regular business reviews to evaluate progress and uncover areas for improvementSupport customers in overcoming challenges and advancing their strategic goalsRenewals & Account GrowthIdentify and develop upsell and cross‑sell opportunities in partnership with SalesProactively manage retention risks to support successful renewalsCoordinate renewal processes with internal stakeholders for complex casesMaintain accurate customer and sales data in CRM systems (e.g., Salesforce)About You2+ years of experience in Customer Success, Account Management, or a similar client‑facing roleExperience managing small to mid‑sized customer portfoliosStrong communication, stakeholder management, and relationship‑building skillsDemonstrated ability to drive adoption, deliver customer value, and show ROIProactive, analytical, and customer‑centric mindsetExperience with CRM tools such as SalesforceBusiness Intelligence experience is a plusWhat We OfferPurpose‑driven work – Contribute to meaningful, impactful initiativesGlobal environment – Collaborate with diverse, international teamsGrowth & development – Continuous learning through training and hands‑on experienceSupportive culture – Focus on well‑being and career progressionCompetitive package – Salary, bonuses, and comprehensive benefitsFlexible working – Balance performance with personal well‑beingStability & trust – Join a long‑term, partnership‑focused organizationDiversity & InclusionWe are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed.#J-18808-Ljbffr