Customer Success Associate

Zopreneurs for Software Solutions | Full timeCustomer Success AssociateDubai, United Arab Emirates | Posted on 03/03/2026CustomerSuccess Associate / Customer Success ManagerReportingTo: Head of OperationsJob DescriptionThe Customer Success Associate will be responsible for managing Active & Passive Clients.They will also be assuming the dual role of Client Servicing Manager.Will be involved in the scope of work definition process for every new project.Liaising with the technical team to get updates on the progress of the product implementation.Maintaining a detailed and accurate record of all client details and communications.Communicating with the client on a daily basis regarding the progress of the implementation of the product.Follow up with every stakeholder to ensure that the project is delivered on time.Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.Ensuring to respond to client queries in a professional and timely manner.Providing clients with relevant information on the products and services offered by the company.Train the client on the product during handover as well as support the client once the product has been handed over.Responsible for User Acceptance Testing (UAT), after product implementation has been completed.Payment milestone follow-ups.Performing on-site visits to the client.Maintaining long‑lasting business relationships with clients.Visit the clients once a month.Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.Handle Support Requests in a timely manner.Perform Case‑Studies.Manage the Client Servicing Associates (team of 3 including themselves).Assigning projects and tasks to Client Servicing Associates based on respective bandwidth and timeline.Review the performance of Client Servicing Associates (Job Scorecard, Task‑list, Tasks) through regular touch points.Handle client escalations, ensuring relevant actions are done in a timeline manner.Lead regular meetings to discuss project progress, and support the team.Review current processes and implement new SOPs.Participate in leader’s meetings and provide relevant feedback on team decisions.RequirementsBusiness process mappingProject scoping & requirements gatheringUnderstanding of Business Applications and their functions (CRM, Books, Campaigns, Analytics, etc)#J-18808-Ljbffr