Customer Solution Engineer Projects

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being.CSE Engineer (Project) :A CSE Engineer Project provides technical expertise on the optimal KONE product for the customer. He/she understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance. Takes part in non-standard solutions tendering with expertise on KONE products like Elevators Escalators and Autowalks machine-room-less elevators high rises He/she provides technical expertise support to the FL CSE field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions that meet customers contract specification by cost and leads time effective way while ensuring compliance to codes and standards.This role description applies to CSE Engineer Project in KMTA CSE Functional Services.Responsibilities and key tasksCollaboration with sales:Responsible for finding the optimal KONE product to meet the customers needs for non-standard with Special Engineering requirements.Selects the correct product platform on which to make the offer and Ensure the offer is Competitive.Product planning Costing:Involves Supply Line installation maintenance and project management to understand both the materials and the service cost of the product when neededResponsible for correct product costings in non-standard cases both for corporate and local MaterialsProduct planning Specs:Accountable for detailed custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)Creates product specifications for corporate materials and local materials.Performs initial and revised non-standard energy calculations.Performs simple traffic analyses.When accountable for the overall engineering of the project:Accountable for technical site surveysAccountable for the technical content of the order between MS 0b and MS 2zProduct planning Availability and lead timesCoordinates product lead times from Supply Line and local sourcingProduct planning InstallabilityEnsures that the proposed product can be installedEnsures that the cost and work effort impact of installation is part of product plans especially in non-standard installation situationsProduct planning MaintainabilityEnsures that the planned proposed product fulfils the customers product lifecycle needsIdentifies possible deviations to standard maintenance methods and ensures that resolutions are foundProduct planning ComplianceEnsures that the proposed product fulfils local codes regulations and safety requirementsEnsures alignment with environmental regulationsEnsures that the planned product complies with KONEs Engineering PolicyKey tasks in the KONE Customer processProvides content for pre-booking reviews (technical product costs lead times risks and verification of technical content in contracts)Executes activities for holistic product planningKey tasks in the KONE Delivery process:Accountable for creation of layouts Analyses change requirements and makes proposals on new product design Provides needed details to the CSE Specialist on ordering materials and completing the documentation process Provides product-related information to the Project Manager Installation Supervisor and Maintenance Supervisor CSE Project Engineers role in the KONE SEB process Shares knowledge with maintenance as needed General responsibilities Participates in product and new service release information-sharing sessions Provides technical trainings to Sales Installation and Maintenance as per Front Line needs Offers input to the product offering management about customization standardization and interface requirements for the portfolioRequirement for the roleDiploma / Bachelors degree in Mechanical Electrical and Civil EngineeringCandidate with minimum five years of experience in Elevator Industry and AutoCADProficient with MS Office Word Excel and PowerPoint.Excellent communication and influencing skills in English language skillsExcellent collaboration skills and capability to teamwork with people from different cultural backgroundsCapability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.Ability to work with global colleagues considering different time zones language competences and differences in working culture.Excellent technical understanding of elevator escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.At KONE we are focused on creating an innovative and