Customer Service Technician, Smart Home Solutions | alfanar Eelctric

<div><h3>Customer Service Technician, Smart Home Solutions | alfanar Electric</h3><p><b>Requisition ID:</b>24735</p><p><b>City:</b>Customer Service</p><p><b>Group overview:</b></p><p>Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design&development centers and a host of facilities in the Middle East and other countries.</p><p><b>alfanar is involved in:</b></p><ul><li>Electrical, Electromechanical and Civil Engineering Construction</li><li>Manufacturing and Marketing Electrical Construction Products</li><li>Allied Engineering Services</li></ul><p><b>Our Main Divisions:</b></p><ul><li>alfanar electric</li><li>alfanar Construction</li><li>alfanar Building Systems</li></ul><p><b>alfanar electric</b></p><p>alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.</p><p><b>alfanar electric operates industries in:</b></p><ul><li>Riyadh and Jubail, Saudi Arabia</li><li>Dubai, UAE</li><li>London, UK</li></ul><p>alfanar has a development and engineering center in Chennai, India.</p><p><b>Industrial Complex, Riyadh</b></p><p>The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.</p><p>Spread across 700,000 square meters, the Complex houses alfanar’s facilities.</p><p>The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.</p><h3>Job Purpose</h3><p>Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.</p><h3>Key Accountability Areas</h3><p><b>Issue Resolution:</b></p><ul><li>Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.</li></ul><p><b>Customer Interaction:</b></p><ul><li>Engage with customers to understand their technical concerns and provide support or elevate issues as needed.</li></ul><p><b>Quality Assurance:</b></p><ul><li>Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.</li></ul><p><b>Documentation:</b></p><ul><li>Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.</li></ul><p><b>Product Knowledge:</b></p><ul><li>Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.</li></ul><h3>Role Accountability</h3><p><b>HR Proficiency:</b></p><ul><li>Communicate effectively with peers and supervisors and show openness to directions and feedback.</li></ul><p><b>Delivery:</b></p><ul><li>Use tools and machinery within efficient cost and time.</li><li>Execute the operational activities as per delivery schedules and work instructions.</li></ul><p><b>Problem-Solving:</b></p><ul><li>Assist to solve any related issues that arise and elevate any complex operational problems.</li></ul><p><b>Quality:</b></p><ul><li>Implement the quality standards for products, processes, or related activities.</li></ul><p><b>Business Process:</b></p><ul><li>Execute the tasks as per work routines and instructions.</li></ul><p><b>Compliance:</b></p><ul><li>Comply with related policy, procedures, and processes.</li></ul><h3>Academic Qualification</h3><p>High School Degree in any relevant field</p><h3>Work Experience</h3><p>2 to 4 Years</p><h3>Technical / Functional Competencies</h3><p>Customer Focus, Customer Relationship Management, Customer Satisfaction Measurement, Customer Service, Customer Service Orientation</p></div>#J-18808-Ljbffr