Customer Service - Supply Chain Planner

Job Description As a Demand Fulfillment Planner - Central at Castrol India, your role will be crucial in delivering competitive customer service levels for the Central region while balancing demand-aligned inventory investment with market expectations and commercial strategies. Your responsibilities will include: - Representing the region in the S&OP process and providing supply chain expertise to drive aligned decisions on demand and supply - Ensuring effective execution of the supply plan in partnership with supply planners and cross-functional teams - Collaborating closely with Central demand planning and distribution teams to ensure optimal stocking levels and timely fulfillment of customer orders - Driving improvements in forecast quality and related performance measures to enable achievement of service and inventory targets - Overseeing end-to-end order management and execution for the region, including daily invoicing, load planning, and coordination with logistics - Serving as the regional Supply Chain Single Point of Accountability (SPA) and managing all customer-facing interactions related to service performance - Owning regional IFOT performance and ensuring continuous improvement through proactive monitoring, issue resolution, and cross-functional coordination Qualifications required for this role include: - Graduate in any discipline - Management degree in Supply Chain will be an added advantage - 5 years of experience in distribution/supply chain management - Experience in communicating and interfacing with all levels of the company and outside contacts - Knowledge of transportation/warehousing operations Castrol India, a global leader in lubricants and part of the bp Group, has a proud legacy of nurturing top talent for leadership roles both locally and globally. With iconic brands, relentless innovation, and a strong focus on customer relationships, Castrol has maintained market leadership in India for over a century. Join our highly motivated team and be a part of our robust manufacturing and distribution network that reaches consumers through more than 135,000 outlets. As a Demand Fulfillment Planner - Central at Castrol India, your role will be crucial in delivering competitive customer service levels for the Central region while balancing demand-aligned inventory investment with market expectations and commercial strategies. Your responsibilities will include: - Representing the region in the S&OP process and providing supply chain expertise to drive aligned decisions on demand and supply - Ensuring effective execution of the supply plan in partnership with supply planners and cross-functional teams - Collaborating closely with Central demand planning and distribution teams to ensure optimal stocking levels and timely fulfillment of customer orders - Driving improvements in forecast quality and related performance measures to enable achievement of service and inventory targets - Overseeing end-to-end order management and execution for the region, including daily invoicing, load planning, and coordination with logistics - Serving as the regional Supply Chain Single Point of Accountability (SPA) and managing all customer-facing interactions related to service performance - Owning regional IFOT performance and ensuring continuous improvement through proactive monitoring, issue resolution, and cross-functional coordination Qualifications required for this role include: - Graduate in any discipline - Management degree in Supply Chain will be an added advantage - 5 years of experience in distribution/supply chain management - Experience in communicating and interfacing with all levels of the company and outside contacts - Knowledge of transportation/warehousing operations Castrol India, a global leader in lubricants and part of the bp Group, has a proud legacy of nurturing top talent for leadership roles both locally and globally. With iconic brands, relentless innovation, and a strong focus on customer relationships, Castrol has maintained market leadership in India for over a century. Join our highly motivated team and be a part of our robust manufacturing and distribution network that reaches consumers through more than 135,000 outlets.