Customer Service Specialist (Emirati National)

We are seeking two motivated and professional Emirati Nationals to join our high‑performing call center. In this role you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early‑career professionals to grow within a prestigious organization.Key ResponsibilitiesCustomer Support: Handle inbound and outbound calls, emails, and live chats professionally.Issue Resolution: Identify customer needs, clarify information, and provide immediate solutions or escalates complex issues to the relevant department.Data Management: Accurately update customer records and interaction details in the CRM system.KPI Performance: Meet and exceed individual performance targets, including Average Handling Time (AHT), Quality Scores, and Customer Satisfaction (CSAT).Product Knowledge: Maintain an up‑to‑date understanding of company products, services, and policies to provide accurate information.Requirements & QualificationsNationality: Must be a UAE National (with Family Book).Experience: 12 years of experience in a call center, customer service, or administrative role.Education: Minimum of a High School Diploma; a Diploma or Bachelors degree in Business Administration, Communications, Marketing, or a related field is preferred.Languages: Full fluency in Arabic and English (verbal and written).Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM software.Core CompetenciesExcellent verbal communication and active listening skills.Patient and empathetic approach to handling customer complaints.Ability to multi‑task, prioritize, and manage time effectively in a fast‑paced environment.Strong problem‑solving skills and a positive can‑do attitude.BenefitsCompetitive Salary: Starting at AED 10,000 per month.NAFIS Program: Full eligibility for NAFIS monthly salary top‑ups and pension contributions.Career Growth: Access to structured training programs and clear paths for internal promotion.Environment: Work in a modern office at Dubai Outsource City with a diverse and supportive team.#J-18808-Ljbffr