Customer Service Representative/ ممثل خدمة عملاء

Key Responsibilities Provide exceptional customer service to clients and customers via phone, email, and chat Answer customer inquiries and resolve complaints in a timely and professional manner Escalate complex issues to the appropriate team members for resolution Maintain accurate and detailed records of customer interactions and transactions Stay up-to-date on client products, services, and policies to effectively assist customers Handle high call volumes while maintaining quality and efficiency Qualifications Bachelor's or diploma in science majors, computer majors,and Engineering majors only. Excellent communication skills, both written and verbal