Customer Service Representative

DescriptionIIQAF is looking for a motivated Customer Service Representative to join our dedicated team in Dubai. This full-time, on-site position is an excellent opportunity for entry-level candidates looking to start their careers in the healthcare industry.As a Customer Service Representative, you will play a vital role in ensuring a positive experience for our patients and clients. You will be the first point of contact for inquiries, assisting with appointment scheduling, and addressing any concerns to enhance patient satisfaction and support our mission of delivering exceptional healthcare services.We offer a competitive annual salary, along with comprehensive benefits and a supportive work environment that fosters growth and development in the healthcare sector.ResponsibilitiesRespond to patient inquiries via phone, email, and in-personAssist with appointment scheduling and confirmationsProvide information about services and proceduresAddress and resolve patient complaints and concernsMaintain accurate patient records and dataCollaborate with healthcare professionals to ensure seamless service deliveryEducate patients about healthcare programs and servicesContribute to a positive and professional work environmentRequirementsHigh school diploma or equivalentStrong communication and interpersonal skillsCustomer service experience is a plus but not requiredAbility to handle sensitive situations with compassion and professionalismProficient in using computers and basic office softwareStrong organizational and multitasking abilitiesWillingness to learn and adapt in a fast-paced environmentFluency in English; knowledge of additional languages is a plus#J-18808-Ljbffr