Customer Service Representative (Freezone Experience is a MUST)

Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.Key Responsibilities:Respond to customer inquiries via email, chat, phone, and social media in a timely and professional mannerResolve product, order, shipping, and return-related issues efficiently and empatheticallyProcess orders, refunds, and exchanges through internal systemsMonitor and manage customer reviews and feedback to enhance the customer experienceCollaborate with logistics, warehouse, and product teams to address customer concernsMaintain accurate records of customer interactions in CRM toolsIdentify trends in customer issues and suggest improvements to internal processesSupport promotional campaigns, product launches, and seasonal salesRequirements:Proven experience as a Customer Service Representative, preferably in a Freezone environmentFreezone experience is a mustFamiliarity with customer service tools and platformsExperience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to multitask and work in a fast-paced environmentPositive attitude and team-oriented mindset(Preferred) Experience handling international customers or multi-language support#J-18808-Ljbffr