Customer Service Representative

DescriptionKey Responsibilities:Respond to customer inquiries via calls, WhatsApp, website & social media quickly and professionally.Qualify leads and identify those ready to be passed to the sales teamExplain Ducon’s services, products, and the end-to-end customer journeyMaintain accurate records and updates in Salesforce CRMKPIs & Performance MetricsResponse Time: First response within 5–10 minutesFollow‑Up Rate: 100% of qualified leads followed up and documentedLead Qualification: Ensure only well‑qualified leads are sent to salesCRM Accuracy: All customer information and lead status updated correctlyRequirements1–3 years customer service experience (UAE preferred)Salesforce experience is mandatoryStrong communication skills in English AND Arabic . (This is mandatory)Organized, customer‑focused, and detail‑orientedJob SpecificationAnusankar Anupkumar (Recruiter) is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Jebel Ali - United Arab Emirates. The ideal candidate should have any degree qualification and at least 1 year of experience. The position is a Full‑Time morning shift job.#J-18808-Ljbffr