Customer Service Representative - Aldar Retail Management

<div><h3>Overview</h3><p>At<b>Saadiyat Grove</b>, we create experiences that inspire and delight every guest. We are looking for<b>warm, service-driven, and proactive individuals</b>to join our Customer Service team, delivering exceptional service across our luxury cultural destination.</p><p>As a<b>Guest Ambassador</b>at<b>Saadiyat Grove</b>, you will deliver exceptional, personalized experiences to every guest, combining hospitality with luxury service standards. This high-touch, dynamic role rotates across multiple functions—welcoming, guiding, and supporting guests—while contributing to operational excellence and a memorable experience.</p><h3>Key Responsibilities</h3><ul><li>Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness.</li><li>Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming.</li><li>Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail.</li><li>Ensure mall safety, cleanliness, and operational readiness; monitor lost&found items, cash handling, and special needs support.</li><li>Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly.</li><li>Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks.</li></ul><h3>Key Competencies</h3><ul><li><b>Guest Focus:</b>Anticipate and exceed guest expectations with warmth and professionalism.</li><li><b>Communication&Influence:</b>Engage with guests, VIPs, and internal stakeholders effectively.</li><li><b>Operational Excellence:</b>Maintain service standards, safety, and compliance across multiple functions.</li><li><b>Adaptability&Resilience:</b>Thrive in a dynamic environment, rotating across roles as required.</li></ul><h3>Experience&Qualifications</h3><ul><li>3–5 years of progressive experience in<b>guest service, hospitality, luxury retail, aviation, or fine dining</b>.</li><li>Experience in luxury, high-profile, or culturally rich environments preferred.</li><li>Bachelor’s degree or Diploma in<b>Business, Hospitality, Marketing, or related fields</b>.</li><li>Flexibility to work<b>rotating shifts, weekends, holidays, and peak periods</b>.</li></ul><h3>Why Join Us</h3><ul><li>Work in a<b>prestigious, culturally significant, and dynamic environment</b>.</li><li>Gain exposure to<b>luxury service standards and VIP guest interactions</b>.</li><li>Rotate across multiple functions to<b>develop a broad skill set in guest service and operations</b>.</li></ul></div>#J-18808-Ljbffr