Customer Service Officer

OverviewDeliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines. Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct. Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents. Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.ResponsibilitiesDeliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.Compliance & Process AdherenceEnsure full adherence to bank policies, SOPs, service standards, and regulatory requirements.Maintain awareness of the branch’s Business Continuity Plan (BCM) and take appropriate action during disruptions.Digital & Service EfficiencyDrive digital migration, encouraging customers to adopt digital banking channels.Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.Teamwork & Continuous ImprovementCollaborate with colleagues across functions to achieve shared goals.Identify opportunities to improve processes, enhance knowledge, and strengthen team performanceWhat We’re Looking ForEducation: Bachelor Degree in any related fieldExperience: Minimum 3 years experience in a Customer Service roleAnalytical ThinkingTeamwork & CollaborationCustomer OrientationAbility to work with defined policies and proceduresStrong commitment to accuracy, compliance, and service excellenceEffective communication skills with the ability to advise, support, and collaborate with colleagues and customersAbility to handle structured and routine interactions professionally#J-18808-Ljbffr