Customer Service Officer

Core ResponsibilitiesActively sell/cross-sell asset and liability products to new and existing customersPrepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing UnitReceive and process customer requests (e.g. account opening NBAD online requests returned cheque delivery etc.) Encourage customers to build their balances with the bank in order to migrate to higher customer programsGenerate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centresEducate Classic and Advantage customers about automated channels including ATM call centre and NBAD online and promote their migration to these channelsAttract new customers to branch through personal relations and existing customer referrals Respond to call center regarding customer inquiries forwarded Meet individual sales targetsParticipate in and potentially lead daily retail sales team meetingsOnline & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer downloadNPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.    Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainingsQualifications : High School graduated  2 years relevant experience in banking sector.Familiarity with bank products customer experience and related policies and proceduresRemote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1