Customer Service Manager

Customer Service ManagerWe are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.What you could expect as a Customer Service Manager:Lead commercial and technical support to ensure high customer satisfactionManage customer inquiries across multiple communication channelsCoordinate team resources to guarantee optimal availability for customersSet service levels, track performance and drive continuous improvementDevelop working instructions and train the team to uphold standardsOptimize sales desk processes to enhance efficiency and service qualityImplement a culture of continuous feedback to improve customer experienceSupport sales campaigns, ensure contract and manage all customer related information (quotes, contracts, invoices etc.)What we expect from you as a Customer Service Manager:Minimum 23 years Commercial experience and 46 years customer supportDemonstrated leadership & problemsolving skillsExcellent interpersonal networking and communication skillsExperience in leading remote teams in a matrix organizationRigor in managing targetsFostering collaboration & empowermentImpacting and influencing skillsPositive attitudeBe part of our ZF team as Customer Service Manager and apply now!ContactTereza echurovRequired Experience:Manager#J-18808-Ljbffr