Customer Service Executive

Job Description Role Overview We are seeking a proactive and tech-savvy Customer Care Executive to join our growing team. In this role, you will be the frontline representative for our US-based E-commerce business , ensuring our international customers receive world-class support. You will handle a mix of technical troubleshooting, sales inquiries, and general customer care. Note: This position requires working US Night Shifts to align with our North American customer base. Key Responsibilities Multichannel Support: Provide high-quality technical and sales support via phone, email, and live chat. Issue Resolution: Diagnose and resolve customer queries related to order tracking, product specifications, and platform troubleshooting. Documentation: Accurately log all customer interactions and technical issues within our CRM/Ticketing system to ensure seamless follow-up. Knowledge Management: Contribute to the internal knowledge base by documenting new solutions for common technical hurdles. Team Collaboration: Partner with the sales and operations teams to streamline the customer journey and improve overall service efficiency. Skills & Qualifications Experience: 01 years (Freshers are encouraged to apply!). Communication: Exceptional command of the English language (both verbal and written) with a neutral accent for international calling. Adaptability: Ability to thrive in a fast-paced environment and manage multiple customer queries simultaneously. Technical Aptitude: Basic understanding of networking concepts and e-commerce platforms. Shift Flexibility: Must be comfortable working permanent night shifts and adhering to a flexible schedule as per business needs. Role Details Role Category Voice / Blended (Inbound & Outbound) Industry IT Services & Consulting / E-commerce Department Customer Success, Service & Operations Employment Type Full-Time, Permanent Education Any Graduate (UG) Gender Preference Male candidates only (due to night shift requirements)