Customer Service Assistant

Job Description - Customer Service Assistant (CUS000013)Customer Service AssistantJob Number:CUS000013DescriptionInteract directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated sourceMaintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’ inquiries, comments and complaints, as well as the action taken for future referenceEnsure that the brands’ and companies’ policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all timesGreet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experienceCall customers after the delivery service in order to get feedback and monitor customer satisfactionAs requested, perform the duties of the Cashier including the opening and closing of the shopHandle customers/staff announcement, and ensure appropriate music is being played at the right volumeMonitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all timesQualificationsBachelor's Degree is a plus2 years of experience in retail industry; experience in Customer Service is a major plusActive participation in at least one sporting activity and strong knowledge of sporting events and products#J-18808-Ljbffr