Customer Service Agent

Location: Dubai, United Arab EmiratesIndustry: ConstructionJob Type: Full-TimeSalary: AED 6,500 – AED 7,500 per monthJob OverviewIIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination, complaint resolution, project updates, and administrative support while ensuring exceptional customer satisfaction across construction projects.This role is ideal for candidates searching for Customer Service jobs in Dubai, Customer Service Agent UAE, Construction Customer Support Dubai, Client Service Executive UAE, or Customer Care Representative Construction industry.Key ResponsibilitiesHandle customer inquiries, service requests, and project-related communicationsCoordinate with project managers, site supervisors, and technical teamsProvide accurate project updates and service information to clientsResolve customer complaints and service issues efficientlyMaintain CRM systems and customer service documentationSchedule site visits, follow-ups, and service appointmentsEnsure high standards of client satisfaction and relationship managementPrepare reports on customer feedback and service performanceSupport sales and operations teams with administrative coordinationRequired Skills & QualificationsProven experience as a Customer Service Agent, Customer Support Executive, or Client Service RepresentativeExperience in construction, engineering, or project-based industries (preferred)Strong communication and interpersonal skillsKnowledge of CRM software and Microsoft OfficeAbility to manage multiple inquiries in a fast-paced environmentStrong problem-solving and conflict resolution skillsProfessional and customer-focused attitudePreferred QualificationsBachelor’s degree or diploma in Business Administration or related fieldExperience handling B2B or project-based client supportFamiliarity with construction terminology and project workflows#J-18808-Ljbffr