Customer Relationship Officer

| | || --- | --- || **Location** | Dubai, United Arab Emirates || **Qualifications** | Intermediate || **Experience** | No |## Job OverviewEmirates Islamic seeks a **full-time, on-site** Customer Relationship Officer (UAE Nationals only) in Dubai to support Priority Banking. You will deliver end-to-end service within TATs, handle queries/requests/complaints, process applications and system requests, and partner closely with the assigned Relationship Manager to elevate customer experience and deepen product adoption.### Key Responsibilities* Provide end-to-end servicing for Priority Banking clients; ensure walk-in customers at Priority Centers are served promptly.* Own customer queries, requests, and complaints; aim for First Contact Resolution with full follow-through and escalation when needed.* Process customer applications and system requests accurately and on time.* Adhere to bank policies/procedures; report discrepancies to management.* Support RM portfolio activity and relationship objectives.* Drive cross-sell so each Priority customer maintains *≥ 5 products* with the bank.### Requirements* UAE National (as per role requirement).* High School or Bachelor’s degree.* Relevant experience in a similar customer service/priority banking role preferred.* Strong communication, service ownership, and problem-solving skills.* Policy adherence, accuracy, and follow-up discipline.### Benefits* Competitive salary package with preferential employee banking facilities.* Work-life balance and wellbeing initiatives.* World-class learning & career development.* Generous annual leave and private healthcare.### Quick Details* **Salary Range:** Market Competitive* **Job Sector:** Banking (Shariah-compliant)* **Job Type:** Full-time, On-site* **International Applicant:** UAE Nationals only* **Qualifications:** High School/Bachelor’s; relevant banking service experience preferred* **Job Categories:** Priority Banking, Customer Service, Relationship Support, Complaints Resolution, Cross-sell**Other job you might intrested:**#J-18808-Ljbffr