Customer Relationship Officer (UAE Nationals Only)

To comply with country regulations, we are looking for UAE talent to fill this role.Job ResponsibilityThe primary purpose of this job is:Provide end to end customer service to Priority Banking customers as per bank TAT’sAssist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaintsAddress customer complaints & provide First Contact Resolution where ever possibleEnsure end to end follow up till the customer complaint is resolved and elevate when necessaryFollow-up with customer post complaint resolution ensuring customer experienceAdherence to applicable policies & procedures to safeguard bank’s interestsReport discrepancies to managementEnsure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bankHigh School or Bachelor degreeRelevant experience in related/similar jobCompetitive salary packageStrong emphasis on work-life balance and wellbeing across the bankWorld-class Learning & Development platform and career developmentGenerous annual leave entitlement and Private HealthcareJob Skills & QualificationsHigh School or Bachelor degreeRelevant experience in related/similar jobWhat we offer youCompetitive salary packageStrong emphasis on work-life balance and wellbeing across the bankWorld-class Learning & Development platform and career developmentGenerous annual leave entitlement and Private HealthcarePreferential banking facilities for employeesEIBEmirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.#J-18808-Ljbffr