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Customer Relationship Manager (CRM)

Škoda

Guwahati, Assam, India₹30,000–₹90,000/moAED 1.3K-4.0K/moToday
IndiaManagerFull Time

Job Description

· OWN THE SALES CUSTOMER JOURNEY WALKIN –> ENQUIRY -> FOLLOWUP - > BOOKING- > DELIVERY · MONITOR CX SCORE & ENSURE CX SCORE AS PER THE TARGET. · ANALYSIS LOW RATING, DICTATOR COMMENTS AND REPEAT COMPLAINTS. · PREPARE ROOT CAUSE ANALYSIS AND IMPROVEMENT PLAN. · HANDLE CUSTOMER COMPLAI