Customer Relations Manager

OverviewMeat & Rice Co. is a Saudi-based culinary brand specializing in authentic Indian meat and rice dishes, crafted to satisfy the rich and diverse palates of the Kingdom.RoleWe are seeking a dynamic and experienced Customer Relations Manager to join our team in Dammam, Saudi Arabia. As the Customer Relations Manager, you will be responsible for overseeing and enhancing our customer service operations, ensuring exceptional customer experiences, and driving customer satisfaction and loyalty.ResponsibilitiesDevelop and implement customer service strategies aligned with organizational goalsLead and mentor a team of customer service representatives, providing guidance and supportAnalyze customer feedback and data to identify trends and areas for improvementCollaborate with cross-functional teams to resolve complex customer issues and enhance service deliveryEstablish and maintain key performance indicators (KPIs) for customer service operationsDevelop and implement training programs to enhance team skills and knowledgeManage customer escalations and high-priority cases, ensuring timely and satisfactory resolutionsCreate and present regular reports on customer service performance to senior managementStay updated on industry trends and best practices in customer relations managementQualifications5+ years of experience in customer service or customer relationsProven track record of developing and implementing successful customer service strategiesExcellent communication and interpersonal skillsStrong problem-solving and conflict resolution abilitiesDemonstrated ability to lead and motivate teamsCustomer service certificationsIn-depth understanding of customer service best practices and customer experience managementAbility to work in a fast-paced, multicultural environmentFluency in English; Arabic language skills are a plus#J-18808-Ljbffr