Customer Quality Engineer

DescriptionJob SummaryEmerson is dedicated to addressing our customers most complex challenges by delivering innovative solutions that use our world-class expertise and pioneering technologies. We are committed to consistently exceeding customer expectations with Safety and Quality serving as the foundation of everything we do. This commitment ensures safer work environments while maintaining the highest standards of quality in the products and services we deliver.This position is part of Measurement Solutions for the MEA region and is based in Dubai UAE.In This Role Your Responsibilities Will Be:The role involves managing and supporting a range of activities including:Act as the main point of contact for customer quality issues inquiries and auditsManage customer factory approvals and ensure all documentation is complete and accurateHandle customer feedback complaints and notifications ensuring timely resolutionConduct root cause analysis and implement corrective and preventive actions (CAPA)Support the development and maintenance of dashboards and reports (e.g. Power BI)Analyze support requests and assist in issue resolutionMaintain accurate records and documentation related to customer quality activitiesParticipating in internal and external audits as requiredCollaborate with multi-functional teams to drive quality improvementsDevelop and Deliver QHSE related trainings to all employeesSupport the implementation and maintenance of ISO 9001 and other relevant standardsLead Support & Promote a culture of quality and continuous improvement across the organization as neededWho you areYou stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You evaluate feedback and make necessary adjustments. You focus on creating an effective collaborative style.For this role you will need:Solid computer skills Microsoft Outlook & ExcelStrong verbal and written communication skills; must be proficient in EnglishStrong experience with ability to understand customer(s) and the Emerson business environmentPreferred Qualifications that Set You Apart:Engineering (Quality / Mechanical / Manufacturing) Bachelors degree or equivalent experienceOur Culture & Commitment to You!At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training. Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1