Customer Experience Representative (Arabic language skills Required)

Job Description: Customer Experience RepresentativeDepartment: Customer ExperienceReporting to: Manager Global Pricing and Sales SupportLocation: GWS Middle East Trading LLC 407, Acico Business Park, Port Saeed, Dubai, UAEEmployment Type: Full‑Time, IC role.Start Date: ASAPEnglish and Arabic languages are must have for this position.About Global Water SolutionsGlobal Water Solutions Ltd (GWS) is one of the world’s largest pressure tank and water treatment product manufacturers. GWS provides innovative and high‑quality solutions to meet global demand for potable and clean water. Its products are available in over 100 countries worldwide.GWS is committed to long‑term value creation, environmental responsibility, and socially conscious partnerships with the communities it serves. Through its broad product range and continuous innovation, GWS has become a leading supplier of pressure tanks, water treatment products, and multifunction smart tap solutions.Global Water Solutions Middle East is the regional subsidiary supporting customers, vendors, and partners across the Middle East. To strengthen our operations and customer support capabilities, we are seeking a dedicated Customer Experience Representative to join our team.Website: https://globalwatersolutions.com/Position OverviewThe Customer Experience Representative will play a central role in supporting our customers, coordinating daily operations, managing office administration, and ensuring smooth communication between internal teams, vendors, and external partners.This position is the first point of contact for customers and supports both operational order processes and general office activities.The role requires strong organizational skills, customer focus, and the ability to multitask in a dynamic environment.Key ResponsibilitiesCustomer & Vendor CoordinationCommunicate daily with customers, vendors, freight forwarders, and colleagues around the world.Process inquiries and orders, including entering orders in our ERP system (NetSuite) and ensuring successful and timely delivery.Work with vendors and internal teams to ensure smooth and efficient order processing.Coordinate with sales managers to understand customer needs and identify sales opportunities.Serve as the first point of contact for customers—answering questions or redirecting them to the appropriate team member.Make outbound calls to key customers and follow up on pending orders.Assist other regions when needed.Office & Administrative SupportHandle day‑to‑day office administration, ensuring the office functions smoothly and professionally.Coordinate with cleaners, handymen, and external service providers as required.Arrange small printing jobs, shipments of samples or small items, and other general office tasks.Assist with organizing and preparing for exhibitions a few times per year, including coordination with the marketing team and communication with external contractors.Provide general administrative support to ensure efficient office operations.RequirementsMinimum 4–5 years of experience in customer service, export/import, sales support, or purchase assistance.Good written and verbal communication skills in English and Arabic.Experience working with an ERP system.Strong organizational skills and high accuracy in daily work.Customer‑oriented with the ability to resolve day‑to‑day challenges.Able to multitask and think proactively.Self‑motivated, flexible, and able to work both independently and as part of a team.Living close enough to the office to commute without issues.Why Join Global Water Solutions?At GWS, you will be part of an international team that values collaboration, innovation, and personal development. You will have the opportunity to work in a friendly and supportive environment where everyone enjoys what they do and contributes to meaningful global solutions.To ApplyPlease apply via the BambooHR application process and include:Cover letterCV in EnglishEarliest available start dateSalary expectations#J-18808-Ljbffr