Customer Experience Officer

Job SummaryThe designated role supports digital team with the following activities:Supports in UAT activities during monthly digital releases.Plans for campaigns to support in customer communication for digital initiatives. Handles customer queries related to call center in resolving customer complaints.Provides ideas to enhance customer experience on CB Digital banking.Key AccountabilitiesListed below are the primary responsibilities of this role:Support Retail digital communications & campaign management activities.Support UAT activities during monthly digital releases.Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.Perform digital training for frontline staff & call center staffs on releases.Support conducting Customer Surveys.Perform marketing research on other banking apps / Services.Qualifications & ExperienceRequired Qualifications: Preferable a Bachelor's degree.Required Experience: Minimum 3 years relevant experience in Digital Banking.Good Communication skillset (Verbal & writing) - Preferably English/Arabic.Ability to understand and support digital / technical processes.Good skillset in using Microsoft tools (Excel / Word / PowerPoint).#J-18808-Ljbffr