Customer Experience Officer Banking

We are currently looking Customer Experience Officer for our UAE operations with the following terms & conditions.Job Purpose:To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual process-driven tasks related to complaints handling quality assurance reporting and documentation. The role ensures accurate data entry system updates monitoring and coordination across multiple channels to maintain compliance and enhance efficiency.Minimum Qualification & Experience A minimum of 2 years experience in a similar role. Outstanding written and verbal communication skills. Must be able to multitask and work well under pressure. Banking experience desirable. Knowledge of the local and MENA markets is desirable. Areas of Competency Excellent oral and written skills in English and Arabic is a mandate for this position. Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.Areas of Competency Excellent oral and written skills in English and Arabic is a mandate for this position. Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.Joining time frame: 2 weeks (maximum 1 month) Remote Work : NoEmployment Type : Full-time Key Skills Customer Service,Bank Products,Client Transactions,Customer Transactions,Loan Portfolio,Customer Accounts,Client Relationships,Account Maintenance,Client Inquiries,Financial Products,Credit Card,Business Relationships,Client Service,Portfolio Experience: years Vacancy: 1