Customer Account Manager - Advanced Products & Solutions (MENA)

Date Posted:Country:United Arab EmiratesLocation:AREAZ114: Raytheon Emirates Headquarters 10th Floor Al Maqam Tower Abu Dhabi Global Market (ADGM) Square Al Maryah Island United Arab EmiratesPosition Role Type:UnspecifiedAbout UsWe have enjoyed a close and enduring relationship with the United Arab Emirates built on a solid foundation of RTX providing trusted solutions to the Emirates for national security civil defense infrastructure and training across multiple strategic initiatives for almost four decades.The company marked the 30th anniversary of its partnership and presence in the UAE in 2017 with the creation of Raytheon Emirates a wholly owned subsidiary incorporated and headquartered in Abu Dhabi. The company is focused on three business areas: effectors air and missile defense and advanced technology.SummaryThe Customer Account Manager (CAM) is responsible for growing Raytheons business in the United Arab Emirates (UAE) and representing Raytheons portfolio of products and services to the UAE customer.Key ResponsibilitiesCollaborate with Requirements & Capabilities (R&C) product line and functional leaders across the RTN enterprise to develop incountry strategies plans and risk mitigation activities that align customer needs and local market understanding with the opportunities for RTNs relevant products and services in country.Own and operate the assigned R&C pipeline.Prepare artefacts in support of Gate reviews (Gates 1 thru 4)Develop and maintain effective relationships with customers as well as key partners and suppliers both locally and internationally as necessary by the needs of the opportunity/pursuitMaintain clear communication lines with all stakeholders including provision of routine updates/status at business development meetings/collaborationsThe CAM is responsible as the primary point of contact for customer engagement and shaping efforts.The position is located in the United Arab Emirates and will be a member of the REL Requirements & Capabilities team.Develop and maintain customer contact and engagement plans to establish a one Raytheon approach to managing the customer relationship.Qualifications & ExperiencesA University Degree or equivalent experience and minimum 12 yearsprior relevant experience or an Advanced Degree in a related field and minimum 10 years experience with progressive leadership positions in Business Development or Defense Sales.Experienced in the Microsoft Office suite to an intermediate level (or above)Experience new business creation / business captures in UAE environmentSkill and capability to develop pipeline generation integrated solutions and crossselling strategiesDemonstrated relationships and a solid network with Saudi customers and partnersAbility to leverage customer knowledge to identify potential growth opportunities in UAEUnderstanding of UAE customer culture political and military environment and cultural customs and norms of the regionUnderstanding of the procurement fiscal and regulatory environment within UAEBroad understanding of Raytheons solutions portfolio technologies and servicesFluency in written and spoken Arabic and basic EnglishExperience managing projects within Defense/ defense industryExperience in solution and proposal developmentExperience in developing capture schedulesExperience with US export control processes and regulations.Detailed understanding of Raytheons solutions portfolio technologies and servicesFluency in written and spoken Arabic and EnglishTechnical CompetenciesAbility to drive priorities and enhance performance of job area.Ability to solve moderately complex problems by drawing on prior experience and undertaking detailed information gathering analysis and investigationsDemonstrated competence in Project ManagementUnderstanding of the application of Raytheons management and technology capability.Ability to support the development of business proposals including request for tender responses.Ability to plan and manage cross program communication and information flow.Ability to manage moderately complex pursuits in a multidisciplinary environment.Behavioral CompetenciesAbility to communicate with parties within and outside of own job function which may include external customers or vendors.Ability to develop and manage effective cooperative working relationships with internal and external customers and associates.Ability to explain policies practices and procedures of the job area to others within the organisation.Ability to influence and gain cooperation of other parties on practices policies and procedures.Ability to manage customer expectations in a dynamic and demanding environment.Ability to work independently with minimal guidance and supervision when required but also to work as part of a team and to put the needs of the team first.Ability to pick up new concepts and information quickly and employ them to achieve Program.Consistent and unquestionable ethical conduct in all business interactions and agreements