CRMS Technical Consultant

Customize and configure the CRMS system based on the organization's requirements.Develop custom workflows, reports, dashboards, and fields to support business operations.Maintain data integrity by managing data migration, data cleansing, and data validation processes.CRMS System Maintenance:Monitor and ensure the proper functioning of the CRMS system, identifying and resolving any technical issues.Perform system upgrades, patch installations, and routine maintenance tasks to ensure optimal performance.System Integration:Design and implement CRMS integrations with other systems, such as ERP, marketing automation, and communication tools.Use APIs and middleware to connect the CRMS with third-party applications.User Support:Provide technical support to users, troubleshooting issues related to CRMS functionality.Develop user guides and train employees on CRMS best practices and new features.Data Analytics & Reporting:Create custom reports and dashboards to provide actionable insights to sales, marketing, and service teams.Assist in data analysis to track customer trends, sales performance, and campaign success.Collaborate with business teams to understand needs and translate them into CRMS technical solutions.Recommend new features and tools to improve CRMS usage and efficiency based on system capabilities and user feedback.Key Skills & Qualifications:Technical Expertise:Minimum of 10+ years experience with CRMS platforms like Salesforce, Microsoft Dynamics, HubSpot, or Oracle CRM.Experience in API management and system integrations.Analytical & Problem-Solving Skills:Ability to troubleshoot technical problems and develop efficient solutions.Understanding of CRMS data models and reporting tools (e.g., Power BI, Tableau).Preferred Qualifications:Bachelors degree in information technology or computer science.#J-18808-Ljbffr