Corporate Support Department Director

OverviewMohammed Bin Rashid Library was established by law no.14 in 2016 in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, to develop a knowledge society in Dubai and the UAE. As one of the most ambitious cultural and intellectual initiatives in the Arab world, the library's design was inspired by the 'Rehal', the traditional wooden book rest.The Library aims to spark a passion for knowledge throughout UAE society, especially the youth, in addition to the conservation and promotion of Arabic literature, culture, and heritage by supporting and promoting reading, research, creativity, and entrepreneurship. Therefore, the Library offers free access to a unique collection of books and other knowledge resources.Contact Details – Mohammed Bin Rashid LibraryP.O. Box: 9040 Dubai UAETel.: 047073333E-mail: info@mbrl.aeAsk Dubai Tel: 600 560 000For more information, visit our websiteResponsibilities1. Participate in the development of the Library’s strategic plan and lead the preparation of the Corporate Support Department’s operational plan, including defining relevant Key Performance Indicators (KPIs).2. Oversee planning processes, budgeting, reporting, and administrative service delivery, ensuring effective implementation, continuous evaluation, and operational improvement.3. Develop and approve policies, regulations, and procedures related to Human Resources, Information Technology services, and administrative support functions, including the adoption of work methodologies, quality standards, and performance indicators.4. Prepare the annual budget proposal for the Corporate Support Department and monitor its execution in accordance with approved frameworks.5. Manage and supervise the organizational units under the Corporate Support Department, monitor performance levels, prepare periodic performance reports, and submit improvement recommendations to the direct manager.6. Strengthen internal and external partnerships to ensure the delivery of corporate support services in line with best practices and service excellence standards.7. Identify risks associated with departmental operations and develop mitigation and response plans while ensuring proper follow-up and implementation.8. Manage direct reports by developing capability-building plans, evaluating performance, motivating employees, and strengthening workforce competencies in accordance with approved HR policies.9. Monitor performance indicators and achievement rates on a regular basis and prepare the annual departmental report for submission to the direct supervisor.10. Ensure the availability of human, financial, and technical resources required to efficiently execute departmental functions and activities.11. Represent the department in committees, meetings, and official events as assigned by the direct manager.12. Oversee the development and updating of Business Continuity and Emergency Plans to ensure operational readiness and uninterrupted delivery of critical services.13. Contribute to the implementation of institutional governance frameworks and promote transparency, accountability, and compliance across all corporate support operations.14. Approve and monitor Service Level Agreements (SLAs) with organizational units, measure compliance levels, and propose continuous service improvement initiatives.15. Lead process improvement and business process re-engineering initiatives across HR, Finance, IT, and Administrative Services to enhance efficiency and improve internal customer experience.16. Oversee the documentation and continuous updating of operational manuals, templates, and procedures to ensure institutional knowledge management and sustainability.17. Supervise the execution of strategic projects related to Corporate Support functions in accordance with approved project management methodologies.18. Monitor the operational performance of shared services provided to organizational units, analyse performance gaps, and implement corrective actions.19. Propose and adopt innovative initiatives, digital solutions, and modern technologies to enhance efficiency and service quality while supporting the Library’s digital transformation agenda.20. Oversee vendor and strategic partner management, evaluate performance, and ensure contractual compliance and service quality standards.21. Prepare periodic executive analytical reports for senior management covering performance indicators, risk levels, improvement opportunities, and decision-support recommendations.22. Oversee the implementation of IT services and digital transformation programs while ensuring compliance with approved policies and standards.23. Supervise the preparation of the Library’s overall budget in coordination with organizational units and ensure the accuracy and integrity of financial planning activities.24. Oversee accounting and financial reporting activities and ensure alignment with approved finan