Coordinator Rider Engagement

Role SummaryManaging and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and execute a plan to fill performance related gaps.Whats On Your PlateMonitor and improve Rider Performance and ComplianceLead Rider Recruitment for the allocated zonesLead a Team of Rider Coordinators and/or Rider CaptainsManage rider roster with proper allocation of shifts/breaks/off-days etcSupervises rider onboarding and training schedule with Rider Trainer and Rider SupervisorInventory management and usage compliance of Rider equipmentsGroom rider quality (behaviour appearance professionalism presentational etc)Setting up a performance improvement plan to improve performance of low performing ridersReduce rider complaints originating from customersMonitor riders performance on individual level and responsible for coaching/warning ridersAudits fleet appearance and rider behaviour via on ground visitsWhat Did We OrderBachelors Degree1 years of experience in food/grocery tech industry is highly preferredProficient in Google Suite tools like GDoc GSheet GSlides GForms etcStrong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.Influencer and a negotiation with good public speaking and presentation skillsPeople management skills: Experience of managing bigger group of people.Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr