COO

OverviewCompany: TenTwenty • Role: Chief Operating Officer (COO) • Location: Dubai UAE • Language: English (fluent) • WFH policy: Onsite • Industry: Digital Agency • Product: Website/App UI/UX Design Web Applications (SaaS) Ecommerce Digital Consulting Global Hosting Solutions • ICP: Federal & Local Governments Multinationals • Size and functions of local team: 55 FTE 10 nationalitiesResponsibilitiesOverseeing daily agency operations and project delivery, team management, and resource allocationActing as the primary escalation point for high-priority client concernsMentoring and motivating project managers and department heads to drive performanceMonitoring project budgets and ensuring monthly profitability targets are metTranslating the CEO's vision into operational plans and executing themEstablishing KPIs for project success and operational healthUnique about the company400 clients, 500 projects delivered across government and multinational sectorsStrong reputation with premium inbound clients including Aramco & Federal Gov.25% YoY revenue growth with increasing focus on recurring businessHigh-profile large-scale projects with premium feesCollaborative multinational team (55 FTE, 10 nationalities)Growth perspectiveJanuary launch of new leadership team (MT) to support scaling40 ongoing projects across website/app development and digital consultingOpportunity for profit sharing and buy-in optionsMust haves10 years in operations/project management within digital agencies or consultanciesExperience leading large-scale web and mobile app projects for government or enterprise clientsFinancial acumen managing budgets and driving profitabilityProven track record in mentoring teams and fostering operational excellenceDigital/tech agency background (PM or Head of Delivery Ops roles)Age range: 30-40 (ideal)Nationality: Dutch, Scandinavian, or German preferredHands-on leadership style with an entrepreneurial and ownership-driven mindsetNice to havesExperience with Monday, QuickBooks, Slack, Google SuiteIdeally has been to Dubai before (not a must)Salary & benefits110K base, profit-sharing, buy-in optionsTax-free salaryRelocation support if necessaryHiring processIntroductory call with Patrick (CEO)Required Experience: Chief#J-18808-Ljbffr