Control Center Duty Officer Aviation Security

Monitoring and SurveillanceContinuously monitor real-time operational data communication channels or surveillance systems for anomalies or incidents.Oversee multiple systems (e.g. CCTV, alarm systems, SCADA or other monitoring technologies) to ensure optimal functionality.Respond to system alerts, alarms or emergency situations promptly, ensuring proper protocols are followed.Incident ManagementServe as the first point of contact for emergencies or operational disruptions.Coordinate with field teams, internal departments and external agencies (e.g. emergency services) to resolve issues efficiently.Log incidents, decisions and actions taken, ensuring all details are recorded for further analysis or reporting.Communication and CoordinationEnsure clear, timely and efficient communication with field personnel, managers and other stakeholders.Liaise with internal departments to ensure real-time updates and status reports are provided to management.Maintain communication flow between shifts, ensuring that information is passed on smoothly to incoming teams.Operational SupportSupport daily operations by ensuring all control center systems are functional and performing regular system checks.Perform troubleshooting for system errors, escalating issues to technical teams when necessary.Assist with contingency planning and help implement response measures during emergencies or system failures.Shift ManagementOversee and manage activities during assigned shifts, ensuring that operations are consistent and uninterrupted.Maintain shift logs, ensuring that all key decisions, incidents and operational updates are recorded.Ensure handovers between shifts are efficient with all important updates communicated to the incoming shift team.Compliance and ReportingEnsure that all operations adhere to company policies, safety standards and regulatory requirements.Prepare and submit reports on daily activities, incidents and any operational inefficiencies.Contribute to the creation and review of standard operating procedures (SOPs) to improve operational performance.Crisis ManagementTake the lead during emergency situations by following predefined emergency protocols and mobilizing appropriate resources.Work closely with emergency response teams or first responders to ensure effective handling of critical incidents.System MaintenanceReport any faults, system errors or technical issues to the relevant maintenance or technical departments.Assist in regular testing, calibration or updating of systems to ensure smooth operations.Stay updated on technological advancements in control center tools and equipment.RequirementsEducation:Bachelors degree or equivalent minimum 4 years of experience in the Aviation Security DomainRequired Experience:Unclear Seniority#J-18808-Ljbffr