Contract Management- Senior Professional

<div><h3>Main mission</h3><p>The Field Services Order&Planning Team Manager is responsible for ensuring that customer orders are properly managed from booking to invoicing, including scheduling service delivery, controlling gross margin for flow business, and renewing recurring contracts. The manager ensures best-in-class customer experience, interacts with customers regularly, and optimises execution workforce efficiency.</p><h3>Responsibilities</h3><ul><li>Prepare and dispatch the interventions<ul><li>Ensure proper checking and booking of customer orders, engaging with sales if needed;</li><li>Ensure appropriate service and billing plans are set in ERP and bFS;</li><li>Ensure Work Orders are created, enriched and scheduled in bFS based on business priorities and FSR availability;</li><li>Ensure proactive communication with customers and handover to the FSR team.</li></ul></li><li>Execute and invoice the services<ul><li>Manage the portfolio of upcoming orders;</li><li>Monitor the smooth execution of each Work Order and/or contract, ensuring high customer satisfaction and optimized gross margin, leveraging Change Orders when required;</li><li>Join weekly Short Interval Management cycle 3 meetings, addressing roadblocks and improving performances from dashboards;</li><li>Ensure coordination within the team (order managers, planners, service plan managers) and with other teams (tendering, sales, execution, projects, logistics, finance);</li><li>Support Sales&Operations Planning by preparing data in the Master Planning Tool;</li><li>Maintain close relationships with key customers and explore new business opportunities.</li></ul></li><li>Manage the team<ul><li>Implement a relevant Management System to ensure collaboration and team dynamics;</li><li>Track and implement an ambitious people engagement action plan to ensure highest employee satisfaction and psychological safety;</li><li>Ensure competency availability over the long term and anticipate competency evolution using dedicated tools and processes;</li><li>Manage headcount through dynamic sourcing and attrition plans to ensure appropriate work capability.</li></ul></li></ul><h3>Main interactions</h3><ul><li>Same team: Order managers, planners, service plan managers</li><li>Other teams: FSR managers, Operations Director, Customer Satisfaction Champion, Customers, FS finance Leader, FSVP, Tendering Leaders, Sales Leaders, Project Managers, Logistics, suppliers and subcontractors.</li></ul><h3>Key Success Factors</h3><ul><li>Effective knowledge and expertise on the services sold (SOW and Terms&Conditions)</li><li>Operational leadership and good interpersonal relationships (collaborate, convince)</li><li>Standard/quoted times implemented and monitored, including time deviations and change orders</li><li>Backlogburned and gross margin monitored</li><li>All jobs properly scheduled before dispatching FSR or subcontractors</li><li>Active participation in weekly SIM 3 with Ops Director</li><li>Proactive communication with customers to ensure satisfaction and contract renewal</li><li>Good understanding of Field Services KPIs and P&L</li><li>Performance measurement (KPIs)</li><li>Safety and cyber security KPIs</li><li>CS&Q KPI: NSS (no failure support)</li><li>Productivity and KPI optimisation (work orders scheduled, overdue, utilisation rate, overtime rate, deviations/change orders, GM slippage, overdue payment, renewal rate, contract growth)</li><li>People engagement and attrition rate</li></ul><h3>Competencies improvement</h3><p>Training needs, budget and implementation.</p><h3>Qualifications</h3><ul><li>Associate Degree with Field Services experience preferred</li><li>Managerial experience</li><li>Fluency in English</li><li>High commitment to the company’s vision and values</li><li>Excellent communication skills, both verbal and written, with a customer‑oriented mindset</li><li>Excellent analytical skills and attention to detail</li></ul><h3>EEO Statement</h3><p>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</p><h3>Legal and Compliance</h3><p>Schneider Electric upholds the highest standards of ethics and compliance. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality, and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all stakeholders.</p></div>#J-18808-Ljbffr