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Contact Centre Team Lead – Coaching & 24/7 Support

First Abu Dhabi Bank

Abu Dhabi, UAEAED 4,000-10,000/moToday
UAEFinance & AccountingFull Time

Skills Required

ExcelCommunicationCustomer ServiceArabicEnglish

Job Description

A leading financial institution in the UAE is seeking a Customer Service Team Leader to oversee a 24/7 support team. This role involves monitoring service level agreements, providing coaching, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and at least 3 years of relevant experience in a contact center. Strong communication skills in both English and Arabic are essential. This position offers a chance to impact customer service excellence in a prestigious banking environment.#J-18808-Ljbffr