Concrete Specialist

<div><p>A Concrete Specialist/Technical Support professional at Riyadh Cement Company is responsible for providing expert technical assistance, conducting concrete structure alignment tests, recommending appropriate concrete types, and responding to customer queries regarding ready-mix and concrete products. This role involves on-site visits, identifying customer needs, analyzing product performance, and developing tools for product improvement. The specialist contributes to enhancing product quality, improving sustainability, and maximizing profitability through process design and implementation.</p><h3>Key Responsibilities</h3><ul><li>Customer Support and Consultation</li><li>Respond promptly and accurately to customer queries regarding ready-mix and concrete products</li><li>Conduct on-site visits to address customer concerns and provide technical assistance</li><li>Identify customer needs and guide them in utilizing specific product features</li></ul><h3>2- Product Analysis and Improvement</h3><ul><li>Analyze and report product malfunctions through various testing scenarios</li><li>Develop tools necessary for implementing product improvements</li></ul><li>Suggest processes to enhance product specifications, reduce costs, and improve sustainability</li><h3>3- Quality Assurance</h3><ul><li>Conduct studies and assessments as requested by management or marketing or business excellence</li><li>Collaborate with process engineers when necessary</li><li>Perform concrete structure alignment tests</li><li>Recommend appropriate types of concrete based on specific project requirements</li><li>Contribute to the development of a customer-oriented culture and improve overall satisfaction</li></ul><h3>5- Process Optimization</h3><ul><li>Lead initiatives to improve product specifications that enhance profitability and sustainability</li><li>Collaborate with cross-functional teams to implement process improvements</li></ul><h3>Requirements</h3><h3>Education and Qualifications</h3><ul><li>BSc in Chemistry or Chemical Engineering or Civil Engineering</li><li>Knowledge of safety and environmental regulations</li><li>Proficiency in statistical process control methods and experimental design</li><li>Strong analytical skills for data collection and analysis</li><li>Excellent command of English (reading, speaking, and writing)</li></ul><h3>Technical Skills</h3><ul><li>Expertise in MS Office suite</li><li>Understanding of cement and concrete quality parameters</li><li>Proficiency in quality control tests for cement and concrete products</li><li>Ability to troubleshoot concrete-related issues, including setting times and testing procedures</li></ul><h3>Personal Attributes</h3><ul><li>Initiative and anticipation skills</li><li>Performance-oriented mindset</li><li>Excellent communication skills for obtaining and giving feedback</li><li>Ability to balance field and office work effectively</li></ul><h3>Previous Experience</h3><ul><li>Minimum 10 years of experience in concrete and ready-mix, cement manufacturing, cement and concrete quality, or cement process fields</li><li>Extensive knowledge of concrete and cement types and products</li><li>Proven ability to handle customer technical support cases through site visits</li><li>Experience in diagnosing technical issues remotely and guiding customers through hardware or software installations</li><li>Demonstrated skill in presenting technical information clearly and solving complex problems</li></ul></div>#J-18808-Ljbffr