Concrete Specialist

A Concrete Specialist/Technical Support professional at Riyadh Cement Company is responsible for providing expert technical assistance, conducting concrete structure alignment tests, recommending appropriate concrete types, and responding to customer queries regarding ready-mix and concrete products. This role involves on-site visits, identifying customer needs, analyzing product performance, and developing tools for product improvement. The specialist contributes to enhancing product quality, improving sustainability, and maximizing profitability through process design and implementation.Key ResponsibilitiesCustomer Support and ConsultationRespond promptly and accurately to customer queries regarding ready-mix and concrete productsConduct on-site visits to address customer concerns and provide technical assistanceIdentify customer needs and guide them in utilizing specific product features2- Product Analysis and ImprovementAnalyze and report product malfunctions through various testing scenariosDevelop tools necessary for implementing product improvementsSuggest processes to enhance product specifications, reduce costs, and improve sustainability3- Quality AssuranceConduct studies and assessments as requested by management or marketing or business excellenceCollaborate with process engineers when necessaryPerform concrete structure alignment testsRecommend appropriate types of concrete based on specific project requirementsContribute to the development of a customer-oriented culture and improve overall satisfaction5- Process OptimizationLead initiatives to improve product specifications that enhance profitability and sustainabilityCollaborate with cross-functional teams to implement process improvementsRequirementsEducation and QualificationsBSc in Chemistry or Chemical Engineering or Civil EngineeringKnowledge of safety and environmental regulationsProficiency in statistical process control methods and experimental designStrong analytical skills for data collection and analysisExcellent command of English (reading, speaking, and writing)Technical SkillsExpertise in MS Office suiteUnderstanding of cement and concrete quality parametersProficiency in quality control tests for cement and concrete productsAbility to troubleshoot concrete-related issues, including setting times and testing proceduresPersonal AttributesInitiative and anticipation skillsPerformance-oriented mindsetExcellent communication skills for obtaining and giving feedbackAbility to balance field and office work effectivelyPrevious ExperienceMinimum 10 years of experience in concrete and ready-mix, cement manufacturing, cement and concrete quality, or cement process fieldsExtensive knowledge of concrete and cement types and productsProven ability to handle customer technical support cases through site visitsExperience in diagnosing technical issues remotely and guiding customers through hardware or software installationsDemonstrated skill in presenting technical information clearly and solving complex problems#J-18808-Ljbffr